ページの先頭です

ページ内を移動するためのリンク
本文(c)へ
グローバルナビゲーション(g)へ
サイトのご利用案内(i)へ

NEWS

NEWS

TOEI TRANSPORTATION

"Toei Transportation Customer Center" launches multilingual customer support

Enhancing customer service with our newly established Foreign Language Customer Support Line

Up until now, at the Toei Transportation Customer Center operated by the Bureau of Transportation of the Tokyo Metropolitan Government, we have provided customer support services in Japanese and English.
We are now pleased to announce that in order to respond even better to the needs of foreign passengers visiting Japan, we have established a dedicated Foreign Language Customer Support Service.
We have listened to feedback from individuals, such as our customers, on our services and facilities and in response will be providing multilingual support services for inquiries on matters such as fares, tickets, timetables and routes, and lost and found items in the five prevalent languages of our customers.

1. Languages available

Service will be provided in English, Chinese, Korean, Spanish, and Portuguese in addition to Japanese.
*utilizing a three-way calling service provided by a private, multilingual call center operator

画像:三者通話イメージ
Image: three-way calling service

2. Foreign Language Customer Support Service

03-3816-5711 (newly established line)

3. Service commencement

From 1 April 2019.

4. Service hours

From 9AM to 8PM, 365 days a year.

For inquiries:

◆Press inquiries: Yuine, Service Promotion Section, General Affairs Division, Bureau of Transportation of the Tokyo Metropolitan Government:03-5320-6014 (extension 46-141)
◆Toei Transportation Customer Center:03-3816-5700 (9AM-8PM, 365 days a year)

Here is the usage information of the site.

Guide to using the site is here.