Lost and Found / Inquiries Service
Chat Inquiries
Reception Hours
24 hours a day, 365 days a year
Response Hours
9:00 - 22:00
* Inquiries received after 21:00 will be answered sequentially from 9:00 the following day.
How to Use
- Access this link and register for authentication using your email address.
* No app installation required. - Open the web form from the authentication notification link, enter your lost item information, and submit.
- An operator will search for the lost item and provide results.
* If the item is not found, an operator will search again the next day and respond (one time only).
Toei Subways
Please inquire at any Toei subway station.
Toei Bus
Please inquire at any office or branch responsible for the bus you took.
Tokyo Sakura Tram (Toden Arakawa Line)
Please inquire at any office of Tokyo Sakura Tram (Toden Arakawa Line).
Nippori-Toneri Liner
Please inquire at Nippori Station.
Information of Toei Transportation Customer Center
For inquiries about fares, timetables, routes, and lost articles, please contact the Toei Transportation Customer Center.
* Conversations possible in 5 languages: English, 中文, 한국어, Español, Português.
Tel: 03-3816-5711
Hours: 9:00 - 20:00 (7 days a week, all year-round)