FAQ

Toei Subway

1. Tickets & Fares

• Can I use PASMO or Suica?
  PASMO and Suica (Mobile Suica) Cards can be used at all stations. They can also be used in combination with IC cards for other transportation systems throughout the country. For more information, Please see here
• Do you sell one-day passes?
  Please see here

2. How to use Subway

• Can I use a cell phone or smartphone on a train?
  As one of the rules for using Toei Subway, we make the following requests to passengers so that they will not disturb other passengers.
  Please set your cell phone or smartphone to silent mode and refrain from talking on the phone on the train. Please turn off your phone near courtesy seats when the train is crowded.
• What should I pay attention to when I ride a subway with a child in a baby stroller?
  We make the following requests to passengers carrying baby strollers so that they will use the subway with their babies in a safe manner.
  Please have your child wear a seatbelt when riding in a baby stroller. Please carry your stroller while paying attention to uneven surfaces and cracks. When you get on an escalator or use stairs, please take your child out of the stroller.
  While you place your baby stroller on a platform or train, apply the stopper, paying attention to the direction of the stroller, and hold it firmly with your hand.Please refrain from running onto a train that is the verge of departure.
  We are also involved in a campaign, cooperating with other railway operators, in which we ask passengers carrying baby strollers to understand the safety rules for using the subway as well as asking other passengers to show their consideration for children.

3. Inside the station

• Is it prohibited to walk on an escalator?
  We ask customers not to walk on an escalator since this may lead to unexpected accidents. We ask for your understanding and cooperation.
• Are there wheelchair-accessible toilets?
  A Universal Access Toilet is installed in every station. The toilet provides a wide space to ensure accessibility for disabled persons, and is equipped with handrails and ostomate washing facilities.
  The location of the Universal Access Toilet in each station is published on the 3D map offered on the website of the Bureau of Transportation.

4. Disaster Countermeasures

• What countermeasures against earthquakes have been taken in the subway?
  The stations, tunnels, and other facilities of the Toei Subway have structures strong enough to resist a major earthquake like the Great Hanshin-Awaji Earthquake.
  In addition, a seismometer is installed on all subway lines.If an earthquake occurs, some restrictions will be placed, such as having trains run at reduced speed or the shutting down of operations, depending on the intensity of the earthquake.
  Train operation will resume after safety is confirmed.
• What countermeasures against fire have been taken in stations?
  The facilities of subway stations are built using non-flammable or flame-resistant materials conforming to national standards.
  In addition, in case of the occurrence of fire, stations are equipped with automatic fire alarms, water sprinklers, emergency electric generators and emergency exit signs made of luminescent materials.
• What countermeasures against fire have been taken in a train?
  Subway trains are made of non-flammable or flame-resistant materials conforming to national standards.
  Should a fire break out on a train, the passenger who discovers the fire is asked to evacuate to a safe car and then contact a crew member using an intercom (emergency communicator) installed in the car.In principle, the train will proceed to the next station and allow passengers to evacuate from the train upon arrival. Each car is equipped with a fire extinguisher.
• What countermeasures against inundation have been taken in the subway?
  The exits of stations are equipped with water bars and watertight doors to prevent inundation.Watertight doors are also installed in tunnels to minimize damage in the event of inundation.
• What countermeasures against strong wind have been taken in the subway?
  Anemometers are installed to prevent accidents caused by strong wind when a train runs on street level. In case of strong wind, some restrictions will be placed, such as having trains run at reduced speed or shutting down operations, depending on the intensity of the wind.

Toei Bus

Tickets & Fares

• Can I use PASMO or Suica (Mobile Suica)?
  PASMO and Suica (Mobile Suica) Cards can be used on all Toei Bus routes (except on Koto Route 01 (Koto Ward community route bus "Shiokaze").They can also be used in combination with IC cards for other transportation systems throughout the country. For more information, please see here.
• Can I charge my IC card on a bus?
  Charging on a bus is available, although only 1,000-yen bills are accepted (coins, 5,000-yen bills, and 10,000-yen bills cannot be accepted).
  Please note that we may ask you to refrain from charging your card several times on a bus when the bus is crowded or when its operation is delayed.You can conveniently charge your card at automatic ticket vending machines or fare adjustment machines at each subway station, Toei bus offices, and commuter pass offices, as well as at some convenience stores.
• Can I use 5,000-yen or 10,000-yen bills to pay my fare on a Toei bus?
  Only 1,000-yen bills and coins are accepted for payment of fares on Toei buses.Please exchange your money in advance to prepare 1,000-yen bills or coins.
  It is more economical to use an IC card rather than cash to pay for bus fares on Toei buses.You are advised to use a pre-charged IC card (PASMO Card, Suica Card, etc.).

2. One-Day Pass

• Do you sell one-day passes?
  Please see here.

3. Use of Route Buses

• Can I use a cell phone or smartphone on a bus?
  As one of the rules for using the Toei Bus, we make the following requests to passengers so that they will not disturb other passengers and that passengers with a cardiac pacemaker or other medical equipment can use buses without anxiety.Please turn off your cell phone or smartphone near courtesy seats.
  For passengers not near courtesy seats, please set your cell phone or smartphone to silent mode and refrain from talking on the phone.
• Should I offer my seat to a passenger with a child in a baby stroller?
  Baby stroller should be secured to a seat labeled as "Seat for securing a baby stroller" and equipped with an auxiliary strap.
  Although a seat for securing a baby stroller is labeled as such and equipped with an auxiliary strap, it is not a seat for the exclusive use of a passenger with a baby stroller. If you sit on such a seat, a crew member may ask for your permission to have a baby stroller secured to the seat while you remain seated.In such case, we ask for your kind cooperation for safety purposes.
• When it rains, can I wait for a bus under the eaves of a house near a bus stop?
  If there is nobody at a bus stop, the bus may pass by it without stopping.When a bus is approaching the bus stop, check the destination and route number on the bus and wait at the bus stop.
• When a bus is crowded, can I get off through the front door?
  On a Toei Bus (23 wards), passengers are required to get on the bus through the front door and get off through the rear door. If you get off a bus through the front door, you may come into contact with passengers getting on the bus and get injured. Accordingly, we ask all passengers to get off through the rear (side) door.
• Can I eat or drink on a bus?
  If you spill your drink on a seat, the drink may spoil other passengers' clothes or the seat may be unusable thereafter.
  The drink may also leave an unpleasant smell in the bus and bother other passengers.Accordingly, we ask all passengers to refrain from eating and drinking on a bus.
• Can I smoke at a bus stop or on a bus?
  In accordance with the enforcement of Health Promotion Act, smoking in public places, including bus stops, is prohibited.
• Can I bring a large bag or a pet on a bus?

  Items Permitted Onboard

  You are allowed to bring items onboard if their dimensions-length, width, and height-total up to 250cm or less, have a maximum length of 2m, and weigh up to 30kg. However, please keep the following in mind:

  • The total size of all the items you bring should be within the specified limits.
  • You must be able to hold all your items with one hand (for safety reasons, you should keep one hand free to hold onto the overhead straps).
  • Items with protrusions or wheels, such as bicycles, striders, and kickboards, are only allowed if they are secured and stored in a specialized bag.
  • Even if your items meet the size criteria, you may be asked to refrain from bringing them onboard during busy times. Additionally, items deemed a safety risk may be restricted.

  Items You Cannot Bring Onboard

  Corpses, animals (with exceptions noted below), hazardous materials, harmful substances, and items that could obstruct aisles, doors, or emergency exits, or damage/soil the vehicle, are not allowed.

  Bringing Animals Onboard

  Bringing animals onboard is generally prohibited except for guide or assistance dogs. However, small companion animals can be brought onboard if they are in a fully enclosed case.

  Note: Please refrain from bringing pet strollers and pet slings onboard due to safety concerns and the potential that they may inconvenience other passengers (other passengers may be uncomfortable with or allergic to animals, so your understanding is appreciated).

• I would like to know how long it will take to reach my destination bus stop and where the bus stop is located.
  For the estimated time schedule and operation information of Toei buses, please see the Toei Bus operation information site Toei Bus Real-Time Information Service (tobus.jp).
  This site offers plenty of useful information, including the bus operation information of all Toei Bus routes, the location map of each bus stop available through map retrieval, and operation route maps. Please visit the site using the link below.Toei Bus Real-Time Information Service (tobus.jp)

Tokyo Sakura Tram(Toden Arakawa Line)

1. Fares / Tickets

• Can I use a PASMO or Suica (Mobile Suica) Card?
  PASMO and Suica (Mobile Suica) Cards can be used at all stations. They can also be used in combination with IC cards for other transportation systems throughout the country. For more information, please see here. Please see here.
• Do you sell one-day passes?
  Please see here.
• Can I use 5,000-yen or 10,000-yen bills to pay my fare on a Tokyo Sakura Tram(Toden Arakawa Line)?
  Fare machines on Tokyo Sakura Tram(Toden Arakawa Line) accept only 1,000-yen bills and coins. Please exchange your money in advance to prepare 1,000-yen bills or coins. IC cards can also be used.

2. Use of Trams

• Can I use a cell phone or smartphone on a tram?
  As one of the rules for using the Tokyo Sakura Tram(Toden Arakawa Line), we make the following requests to passengers so that they will not disturb other passengers."Please set your cell phone or smartphone to silent mode and refrain from talking on the phone on the tram.
  Please turn off your phone near courtesy seats when the tram is crowded."
• Can I ride a tram with a child in a baby stroller?

  Instructions on riding a tram with a child in a baby stroller
  You can ride Tokyo Sakura Tram(Toden Arakawa Line) with a child in a baby stroller. * You may be asked to fold your baby stroller while on board.
  (Please read the "Points to note when riding a tram" described below.)

  Rules for Riding
  [How to get on a tram]
  Passengers are required to get on a tram through the front door. Please wait at the entrance position of the station.
  You can get on a tram through the rear door if you request to do so.

  [Points to note when riding a tram]

  1. In the following cases, you are required to fold your baby stroller while on board.
     (1)If the tram is crowded, in particular, during morning and evening rush hours
     (2)If two baby strollers are already on board
     (Up to two baby strollers carrying children can be used on board at the same time.)
     (3) If a passenger in a wheelchair is on board
     (Even if you were already on board with your child in a baby stroller, priority is given to passengers in wheelchairs.)
  2. If your baby stroller may block the aisle of a tram or cannot make a turn on a tram, you may be asked to refrain from riding on the tram
     (if you are using a two-seat baby stroller or a large baby stroller that cannot be folded, etc.)
• When a tram is crowded, can I get off through the front door?
  On a Tokyo Sakura Tram(Toden Arakawa Line), passengers are required to get on the tram through the front door.If you get off a tram through the front door, you may come into contact with passengers getting on the tram. Since this may pose a great danger, we ask all passengers to get off through the rear door.
• Can I eat or drink on a tram?
  Basically, we ask all passengers to refrain from eating and drinking on trams. Should you spill your drink on a seat, the seat will be unusable thereafter, or the drink may spoil other passengers' clothes and cause trouble.
  It may also leave an unpleasant smell in the tram and bother other passengers.
• Can I smoke at a station or on a tram?
  In accordance with the enforcement of Health Promotion Act, smoking in public places, including stations of the Tokyo Sakura Tram(Toden Arakawa Line), is prohibited.You are also asked not to throw away your trash around the stations.

3. Other

• Please tell me about Toden Omoide Hiroba (Toden Memorial Square).
  Toden Omoide Hiroba (Toden Memorial Square) is located in front of the Arakawa Depot. No admission fee is required.
  Opening hours are from 10:00 to 16:00 on Saturdays, Sundays, and national holidays. The square is closed during the year-end and New Year holidays.
  It displays two historic former trams (the 5500 series and the old 7500 series), which supported the golden age of the Toden, in a space arranged in the image of a station in the olden days. In the tram of the 5500 series, which was called a PCC Car, there are displayed various items related to the Toden in the 1950s to 1960s when trams flourished.

Nippori-Toneri Liner

1. Fares / Tickets

• Can I use a PASMO or Suica (Mobile Suica) Card?
  PASMO and Suica (Mobile Suica) Cards can be used at all stations. They can also be used in combination with IC cards for other transportation systems throughout the country. For more information, please see here.
• Do you sell one-day passes?
  Please see here.

2. Inside a Station

• Are there elevators or escalators inside a station?
  All stations are equipped with elevators and escalators that connect the ground floor to the ticket gate floor, and the ticket gate floor to the platform.
• Are there wheelchair accessible toilets?
  A Universal Access Toilet is installed at every station. The toilet provides a wide space to ensure accessibility for disabled persons, and is equipped with handrails and ostomate washing facilities. It is also equipped with a baby seat.