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How to Use

FAQs

FAQs

Toei Subway

1. Fares / Tickets

A.

PASMO and Suica (Mobile Suica) Cards can be used at all stations. They can also be used in combination with IC cards for other transportation systems throughout the country. For more information, please see here.

2. Use of Subways

A.

As one of the rules for using the Toei Subway, we make the following requests to passengers so that they will not disturb other passengers.
"Please set your cell phone or smartphone to silent mode and refrain from talking on the phone on the train. Please turn off your phone near courtesy seats when the train is crowded."

A.

We make the following requests to passengers carrying baby strollers so that they will use the subway with their babies in a safe manner.
Please have your child wear a seatbelt when riding in a baby stroller.
Please carry your baby stroller, paying attention to uneven surfaces and cracks.
When you get on an escalator or use stairs, take your child out of the baby stroller.
While you place your baby stroller on a platform or train, apply the stopper, paying attention to the direction of the stroller, and hold it firmly with your hand.
Please refrain from running onto a train that is the verge of departure.
We are also involved in a campaign, in cooperation with other railway operators, in which we ask passengers carrying baby strollers to understand the safety rules for riding on the subway as well as asking other passengers to show their consideration for children in baby strollers.

3. Inside a Station

A.

Information on each station is published on the website of the Bureau of Transportation.
Please see the website.

A.

Information on each station is published on the website of the Bureau of Transportation.
Please see the website.

A.

We ask customers not to walk on an escalator since this may lead to unexpected accidents. We ask for your understanding and cooperation.

A.

A Universal Access Toilet is installed at every station. The toilet provides a wide space to ensure accessibility for disabled persons, and is equipped with handrails and ostomate washing facilities.The location of the Universal Access Toilet at each station is published on the 3D map of the station offered on the website of the Bureau of Transportation.
Please see the website.

4. Disaster Countermeasures

A.

The stations, tunnels, and other facilities of the Toei Subway have structures strong enough to resist a major earthquake like the Great Hanshin-Awaji Earthquake. In addition, a seismometer is installed on all subway lines.。
If an earthquake occurs, some restrictions will be placed, such as having trains run at reduced speed or the shutting down of operations, depending on the intensity of the earthquake. Train operation will resume after safety is confirmed.

A.

The facilities of subway stations are built using non-flammable or flame-resistant materials conforming to national standards.
In addition, in case of the occurrence of fire, stations are equipped with automatic fire alarms, water sprinklers, emergency electric generators and emergency exit signs made of luminescent materials.

A.

Subway trains are made of non-flammable or flame-resistant materials conforming to national standards.
Should a fire break out on a train, the passenger who discovers the fire is asked to evacuate to a safe car and then contact a crew member using an intercom (emergency communicator) installed in the car.
In principle, the train will proceed to the next station and allow passengers to evacuate from the train upon arrival. Each car is equipped with a fire extinguisher.

A.

The exits of stations are equipped with water bars and watertight doors to prevent inundation.
Watertight doors are also installed in tunnels to minimize damage in the event of inundation.

A.

Anemometers are installed to prevent accidents caused by strong wind when a train runs on street level.
When a strong wind blows, some restrictions are placed, such as having trains run at reduced speed or the shutting down of operations, depending on the intensity of the wind.

Toei Bus

1. Fares / Tickets

A.

A.PASMO and Suica (Mobile Suica) Cards can be used on all Toei Bus routes (except on Koto Route 01 (Koto Ward community route bus "Shiokaze").
They can also be used in combination with IC cards for other transportation systems throughout the country. For more information, please see here.

A.

Charging on a bus is available, although only 1,000-yen bills are accepted (coins, 5,000-yen bills, and 10,000-yen bills cannot be accepted).
Please note that we may ask you to refrain from charging your card several times on a bus when the bus is crowded or when its operation is delayed.
You can conveniently charge your card at automatic ticket vending machines or fare adjustment machines at each subway station, Toei bus offices, and commuter pass offices, as well as at some convenience stores.

A.

Only 1,000-yen bills and coins are accepted for payment of fares on Toei buses.
Please exchange your money in advance to prepare 1,000-yen bills or coins. It is more economical to use an IC card rather than cash to pay for bus fares on Toei buses.
You are advised to use a pre-charged IC card (PASMO Card, Suica Card, etc.).

2. One-Day Pass

3. Use of Route Buses

A.

As one of the rules for using the Toei Bus, we make the following requests to passengers so that they will not disturb other passengers and that passengers with a cardiac pacemaker or other medical equipment can use buses without anxiety.
"Please turn off your cell phone or smartphone near courtesy seats."
"For passengers not near courtesy seats, please set your cell phone or smartphone to silent mode and refrain from talking on the phone."

A.

For instructions on riding a route bus with a child in a baby stroller, please see here.

A.

Baby stroller should be secured to a seat labeled as "Seat for securing a baby stroller" and equipped with an auxiliary strap.
Although a seat for securing a baby stroller is labeled as such and equipped with an auxiliary strap, it is not a seat for the exclusive use of a passenger with a baby stroller. If you sit on such a seat, a crew member may ask for your permission to have a baby stroller secured to the seat while you remain seated.
In such case, we ask for your kind cooperation for safety purposes.

A.

If there is nobody at a bus stop, the bus may pass by it without stopping.
When a bus is approaching the bus stop, check the destination and route number on the bus and wait at the bus stop.

A.

On a Toei Bus (23 wards), passengers are required to get on the bus through the front door and get off through the rear door. If you get off a bus through the front door, you may come into contact with passengers getting on the bus and get injured. Accordingly, we ask all passengers to get off through the rear (side) door.

A.

If you spill your drink on a seat, the drink may spoil other passengers' clothes or the seat may be unusable thereafter. The drink may also leave an unpleasant smell in the bus and bother other passengers.
Accordingly, we ask all passengers to refrain from eating and drinking on a bus.

A.

In accordance with the enforcement of Health Promotion Act, smoking in public places, including bus stops, is prohibited.

A.

Items that can be brought on a bus
It is allowed to bring a bag with a size of less than 100 cm (the total sum of the height, width and depth), and a weight of less than 10 kg as a personal item. Regarding pets or other small animals, it is allowed to bring them as baggage if they are entirely enclosed in a case to avoid bothering other passengers.
As a special case, long objects, including skis, a koto (Japanese harp), golf gear or a fishing rod, can be brought on a bus if they are entirely wrapped or put in a case. However, when the bus is crowded,
you may be asked to refrain from bringing them on the bus.

  • Items that cannot be brought on a bus
    Corpses; animals (except when they can be brought on a bus as baggage); dangerous goods; hazardous materials; objects likely to block an aisle, doors, or emergency exits; objects likely to deface the bus; etc.
  • Bringing animals on a bus
    As a rule, bringing animals on a bus is prohibited, excluding guide dogs, service dogs, and small pet animals.
    When pet animals are brought on a bus, they must be entirely enclosed in a case (their head and limbs must not stick out of the case) to avoid causing discomfort to other passengers,
  • and the case must satisfy the conditions for personal belongings (the total sum of the height, width and depth must be less than 100 cm and the weight must be less than 10 kg).

* Please refrain from bringing pet carts on a bus since their size does not satisfy the conditions for personal belongings.
* Please refrain from bringing a pet carrier sling onto a bus even if it has a hood.
* Please do not open the case in which your pet is enclosed while on a bus.
Since some passengers do not like animals or have allergies to them, we ask for your kind understanding.

A.

For the estimated time schedule and operation information of Toei buses, please see the Toei Bus operation information site Toei Bus Real-Time Information Service (tobus.jp).
This site offers plenty of useful information, including the bus operation information of all Toei Bus routes, the location map of each bus stop available through map retrieval, and operation route maps. Please visit the site using the link below.
Toei Bus Real-Time Information Service (tobus.jp)

Toei Streetcar (Toden)

1. Fares / Tickets

A.

PASMO and Suica (Mobile Suica) Cards can be used at all stations. They can also be used in combination with IC cards for other transportation systems throughout the country. For more information, please see here.

A.

Fare machines on Toei streetcars accept only 1,000-yen bills and coins. Please exchange your money in advance to prepare 1,000-yen bills or coins. IC cards can also be used.

2. Use of Streetcars

A.

As one of the rules for using the Toei Streetcar (Toden), we make the following requests to passengers so that they will not disturb other passengers.
"Please set your cell phone or smartphone to silent mode and refrain from talking on the phone on the streetcar. Please turn off your phone near courtesy seats when the streetcar is crowded."

A.

Instructions on riding a streetcar with a child in a baby stroller
You can ride Toei streetcars with a child in a baby stroller.
* You may be asked to fold your baby stroller while on board.
(Please read the "Points to note when riding a streetcar" described below.)

Rules for Riding
[How to get on a streetcar]
Passengers are required to get on a streetcar through the front door. Please wait at the entrance position of the station.
You can get on a streetcar through the rear door if you request to do so.

[Points to note when riding a streetcar]

  1. In the following cases, you are required to fold your baby stroller while on board.
    (1) If the streetcar is crowded, in particular, during morning and evening rush hours
    (2) If two baby strollers are already on board
    (Up to two baby strollers carrying children can be used on board at the same time.)
    (3) If a passenger in a wheelchair is on board
    (Even if you were already on board with your child in a baby stroller, priority is given to passengers in wheelchairs.)
  2. If your baby stroller may block the aisle of a streetcar or cannot make a turn on a streetcar, you may be asked to refrain from riding on the streetcar
    (if you are using a two-seat baby stroller or a large baby stroller that cannot be folded, etc.)

A.

On a Toei Streetcar (Toden), passengers are required to get on the streetcar through the front door. If you get off a streetcar through the front door, you may come into contact with passengers getting on the streetcar. Since this may pose a great danger, we ask all passengers to get off through the rear door.

A.

Basically, we ask all passengers to refrain from eating and drinking on streetcars. Should you spill your drink on a seat, the seat will be unusable thereafter, or the drink may spoil other passengers' clothes and cause trouble.
It may also leave an unpleasant smell in the streetcar and bother other passengers.

A.

In accordance with the enforcement of Health Promotion Act, smoking in public places, including stations of the Toei Streetcar (Toden), is prohibited.
You are also asked not to throw away your trash around the stations.

3. Other

A.

Toden Omoide Hiroba (Toden Memorial Square) is located in front of the Arakawa Depot. No admission fee is required.
Opening hours are from 10:00 to 16:00 on Saturdays, Sundays, and national holidays. The square is closed during the year-end and New Year holidays.
It displays two historic former streetcars (the 5500 series and the old 7500 series), which supported the golden age of the Toei Streetcar (Toden), in a space arranged in the image of a station in the olden days. In the streetcar of the 5500 series, which was called a PCC Car, there are displayed various items related to the Toei Streetcar (Toden) in the 1950s to 1960s when streetcars flourished. For more information, please see here.

Nippori-Toneri Liner

1. Fares / Tickets

A.

PASMO and Suica (Mobile Suica) Cards can be used at all stations. They can also be used in combination with IC cards for other transportation systems throughout the country. For more information, please see here.

2. Inside a Station

A.

All stations are equipped with elevators and escalators that connect the ground floor to the ticket gate floor, and the ticket gate floor to the platform.

A.

A Universal Access Toilet is installed at every station. The toilet provides a wide space to ensure accessibility for disabled persons, and is equipped with handrails and ostomate washing facilities. It is also equipped with a baby seat.

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